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Technical Assistance and Warranty
Casale's technical assistance and warranty are recognized for their quality and reliability. We perform our services following strict technical specifications, ensuring excellence in each intervention. We have specialized field technicians, ready to provide service throughout the country.
Videos
Distribution Center Opening
Calibrating the Load Cells
Setting Up the Diet
Frequently asked questions
Is there a difference in parts between self-loading and towed models?
The difference varies depending on the part; it is recommended to discuss this with a specialist consultant.
Are the items available for immediate delivery?
Casale maintains a stock of over 3,000 items ready for delivery, but availability may vary depending on the item. If necessary, you can check the stock at your nearest dealership.
How do I access the parts catalog for my equipment?
Contact your local consultant and provide the model, serial number and year of your equipment to access the specific parts catalog.
What payment methods are available?
For the first purchase, we accept credit card or cash payment. From the second purchase onwards, it is possible to pay by bank slip, subject to credit analysis.
Is there any cost for technical delivery?
No, technical delivery has no additional cost.
How do I request parts and inspections during the warranty period?
During the warranty period, inspections are paid for by the customer. As for parts, replacement is free of charge as long as no misuse is identified.